CLAIMS PROCEDURE

Refer to Limited Warranty Agreement for more information

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1. Recovery

Discontinue operation of Your Vehicle immediately should your vehicle have an overheat condition or low oil pressure that is out of range of OEM specifications. Once safely parked, inspect your vehicle for any mechanical damage. Contact the claims department at CW at "Phone" or "email" for further instructions. Use all means to protect Your Vehicle from further mechanical damage. Take or tow your vehicle to the nearest authorized licenced repair facility. Failed to follow this procedure may result in claim denial.

 

2. Repair Facility 

You must notify the Repairer that Your Vehicle carries a CW warranty at the time of arrival to the Repairer. You must authorize the Repair Facility to open a work order on your behalf and to perform any pullominatary diagnostics of Your Vehicle.

3. Service Order 

The Repair Facility must report to CW with the following information:

Customer name, phone number and email address (and lien holder, if applicable)

Complete VIN

: 

• A detailed estimate including the cause of failure, failed components, and a detailed list of required

• parts and labour costs

• A recent time-stamped ECM fault code report

• Picture of the failed component(s), if applicable

• Picture of current odometer and CM kilometrage

• Customer's vehicle-specific maintenance records

• Copy of ownership and insurance may be required

• Failed parts must be retained for 10 days or until claim is paid.

 

Parts must be retained as CW may ask parts to be shipped for inspection to head office.

Failure to retain parts within the guidelines will result in claim denial.

If above information is not received by CW claims department or component is not covered by your warranty agreement. You will be responsible for the diagnostics and repairs.

Claims can be submitted online at canadiantruckwarranty.ca/claims,

by calling 1-877-385-5757  or by emailing claims@ctwarranty.ca.

4. Approval/Denial 

CTW must authorize repairs before Repair Facility can begin work. 

Once all paperwork is received, CTW claims department will review all information and issue  an approval or denial. CTW cannot make a decision until all paperwork is received and must  be received within 5 days of claim start date. 

 

5. Payment 

CTW CANNOT reimburse a customer for claim payment. 

Payments for covered claims MUST be paid by CTW directly to the Repair Facility via Check, Wire Transfer, or Credit Card (authorization form required). 
Upon completion of repairs: perform a road test, run a post repair ECM fault codes report and submit along with your parts / labour warranty information and provincial invoice for payment. This information must be received and all monies paid prior to release of the vehicle. 

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